FAQs

📦 Order Processing & Shipping Info

🛠️ Processing Time

All orders are processed within 3–5 business days before being shipped out. This includes time for production, packaging, and quality checks.

🚚 Shipping Time

  • U.S. Orders
    Shipped via USPS or FedEx, with estimated delivery in 15–20 business days.

  • International Orders
    Delivery times range from 15–30 business days, depending on your location and fulfillment center.

⚠️ Possible Shipping Delays

While we strive to deliver your order on time, delays may occur due to:

  • Holidays or peak demand

  • Weather disruptions

  • Customs or carrier issues

  • Unforeseen events (e.g. natural disasters, pandemics)

We appreciate your patience and understanding in such cases.

🔍 Tracking Your Order

Once your order ships, we’ll send you an email with tracking information. You can also visit our Track Your Order page for real-time updates.

❌ Cancelling an Order

You may cancel within 24 hours of placing your order — no questions asked.
Email us at cyntrix@gmail.com with the subject line: CANCEL MY ORDER.

🏡 Incorrect Address?

Entered the wrong address? Let us know within 24 hours and we’ll fix it.
Once the order ships, changes are no longer possible.

📦 Delivery Attempts

Most carriers will attempt delivery twice before returning the package to us.

💥 Damaged Items

If your item arrives damaged, contact us right away with your order number and a photo of the item. We’ll send a free replacement — no hassle.

💌 Still Have Questions?

Reach out anytime at cyntrix@gmail.com — we typically respond within 24 hours.

Your satisfaction is our top priority. Thank you for choosing Cyntrix!